Features

Everything you need to deliver exceptional support.

Powerful features that don't require a PhD to use. Simple enough for day one, powerful enough for scale.

Unified Inbox

Bring together support tickets, Gmail conversations, and website messages into a single, organized view. Stop juggling tabs and start focusing on what matters — your customers.

  • Automatic message categorization
  • Priority inbox for urgent requests
  • Seamless Gmail integration
Unified Inbox UI
Smart Routing UI

Smart Ticket Routing

Automatically assign tickets to the right team member based on topic, priority, or workload. No more manual sorting — just intelligent automation that learns from your team's patterns.

  • AI-powered topic detection
  • Load balancing across team
  • Custom routing rules

Instant Reviews

Transform resolved tickets into powerful social proof. Customers can leave reviews directly from their satisfaction survey — building trust while you sleep.

  • One-click review collection
  • Public and private feedback
  • Embeddable review widgets
Review System UI
Analytics Dashboard

Analytics That Matter

No bloated dashboards or vanity metrics. See exactly what's moving the needle: response times, satisfaction scores, and team performance at a glance.

  • Real-time performance metrics
  • Custom reporting periods
  • Exportable data insights

Team Collaboration

Work together seamlessly with internal notes, @mentions, and ticket assignments. Keep everyone on the same page without endless Slack threads.

  • Internal team notes
  • @mention teammates
  • Collision detection
Collaboration Tools
Integration Hub

Powerful Integrations

Connect with the tools you already use. From Slack notifications to CRM syncing, TenserDesk plays nice with your existing workflow.

  • Slack and Discord webhooks
  • Gmail two-way sync
  • REST API access

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Get In Touch

We'd love to hear from you.

Have questions about TenserDesk? Want to explore partnerships? Or just want to share feedback? Our team is here to help.