Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, subscribe to our service, or communicate with us.

• Account Information: Name, email address, password, and company name.
• Payment Information: We use Paddle as our Merchant of Record. We do not store your full credit card details on our servers.
• Usage Data: Information about how you use our service, including log data, device information, and IP address.
• Customer Data: Data included in the support tickets and conversations you manage through our platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services.
• Process transactions and send related information, including confirmations and invoices.
• Send you technical notices, updates, security alerts, and support messages.
• Respond to your comments, questions, and requests.
• Prevent fraud and abuse of our services.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., hosting, email delivery, payment processing).
• Legal Requirements: If we believe disclosure is in accordance with, or required by, any applicable law or legal process.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

5. Your Rights and Choices

You have correct rights regarding your personal information, depending on your location:

• Access and Update: You can access and update your account information at any time through your account settings.
• Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You may opt out of receiving promotional communications from us by following the instructions in those messages.

6. Changes to this Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@tenserdesk.com.