Turn Your Support Email into an Automated Engine.
Connect your domain email via standard SMTP & IMAP in 60 seconds. Incoming messages automatically become trackable tickets in TenserDesk.
Simple 3-Step Email Ticketing
No complex DNS routing or proprietary mail servers required.
Connect Your Inbox
Add your custom support email credentials (SMTP host, IMAP host, port, and password) directly in your TenserDesk settings.
Incoming Emails = Tickets
When a customer sends an email to your support address, a new ticket appears in TenserDesk with customer details and thread context.
One-Click Branded Replies
Reply directly inside TenserDesk. The customer receives a clean, regular email response from your actual domain.
Email Ticketing Questions & Answers
How does TenserDesk connect to my custom domain email?
TenserDesk connects to any email provider (Google Workspace, Microsoft 365, Zoho Mail, Fastmail, cPanel/Postfix) using standard, secure SMTP and IMAP protocols. Simply enter your server host, port, email address, and password or app password.
Do my customers see a messy ticket portal or normal emails?
Your customers receive clean, professional, branded emails directly in their standard inbox. There are no clunky ticket portals or mandatory logins for customers to reply.
Can I connect multiple support email addresses?
Yes! The Free plan includes 1 connected email address, the Premium plan includes 5 addresses, and the Business plan includes 10 addresses (e.g. sales@yourdomain.com, support@yourdomain.com, billing@yourdomain.com).
Start Email Ticketing in 5 Minutes
Connect your custom domain email and deliver organized support starting at $0.
Get Started Free