Shared Inbox Software for Fast Support Teams.
Stop juggling Gmail logins, BCC chains, and missed emails. TenserDesk brings website live chats and customer emails into one collaborative shared inbox.
Built to Keep Your Support Lightning Fast
Everything your team needs to collaborate and resolve customer questions in record time.
Multi-Channel Unified View
Whether a customer sends an email or reaches out on your website chat widget, tickets appear in the same organized stream.
Complete Message History
See past customer conversations, timestamps, and message context in a clean chronological timeline before replying.
Status Tracking
Filter by Open, Pending, or Resolved with a single click. Keep your inbox at zero and never let an email slip through the cracks.
Shared Inbox Questions & Answers
What is a shared inbox for small business support?
A shared inbox is a centralized workspace where multiple team members can view, manage, and reply to incoming customer emails and live chat conversations from a single screen without colliding or forwarding threads.
How does TenserDesk shared inbox replace messy Gmail or Outlook support?
Instead of multiple people logging into a shared Gmail account or losing track of who replied to what, TenserDesk provides full message timelines, ticket status tracking (Open, Pending, Resolved), and automatic assignment so no customer is left waiting.
Can I manage both live chats and emails in the same inbox?
Yes! TenserDesk pulls conversations from your website live chat widget and your connected support email addresses (SMTP/IMAP) into the exact same unified inbox view.
Upgrade Your Team Inbox Today
Set up your shared inbox in under 5 minutes. Free forever plan available.
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