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Customer Self-Service & Ticket Deflection

Empower Customers with 24/7 Self-Service.

Publish help docs, guides, and FAQs that customers can search directly inside your website chat widget. Deflect repetitive questions and deliver instant answers.

Create Your Knowledge Base FreeView Plans ($0 - $10/mo)
Rich markdown article composer Searchable directly in chat widget Instant ticket deflection
TenserDesk Knowledge Base Article Authoring and Rich Markdown Composer
Help Center Tools

Help Articles That Actually Help

Fast Article Authoring

Write clean, formatted help articles in seconds. Draft, edit, and publish guides with instant live preview.

Widget Search Tab

Customers search your articles directly inside the website widget tab, getting instant answers without waiting for a reply.

Organized Categories

Group articles by topic (Getting Started, Billing, Troubleshooting) to help customers find relevant answers effortlessly.

FAQ

Knowledge Base Questions & Answers

How does a self-service knowledge base deflect support tickets?

When visitors open your website chat widget, they can search for answers before writing a message. If a knowledge base article answers their question instantly, they don't need to open a support ticket: saving them time and reducing your team's workload.

What formatting does the article composer support?

The TenserDesk article composer supports clean markdown, rich text headings, bullet points, ordered lists, code snippets, callouts, and external links.

How many articles can I create on each plan?

The Free plan includes 5 articles (ideal for core FAQs), the Premium plan includes 50 articles, and the Business plan includes 100 articles.

Build Your Knowledge Base Today

Create your first 5 articles for free. No credit card required.

Get Started Free